Add a New Device in Duo

Introduction

Process details how to add a new device to Duo to receive the Duo prompt.

Details

  • If you still have access to your old device and want to transfer the authentication to your new device, follow these steps:
    1. Login to https://DUOEnrollment.qualfon.com using your Qualfon Credentials.



    2. Click on “Add a new device.”



    3. Select any of the confirmation methods.



    4. Once your Identity has been confirmed, follow the same procedure in setting up your new device. Proceed to the Enrolling in DUO process.
  • If you do not have access to your old device but still have the same mobile number being used by your new device, follow these steps:
    1. Login to https://DUOEnrollment.qualfon.com using your Qualfon Credentials.



    2. Select My Settings & Devices > Send Me a Code > SMS.
    3. Once your Identity has been confirmed, follow the same procedure in setting up your new device. Proceed to the Enrolling in DUO process.
  • If you have a new device and a new mobile phone number and do not have access to the old one, please contact the Service Desk and request the removal of the device and mobile number currently registered on your DUO account.  This will start the enrollment process again.

Revision History

Date Created: 05/25/2022 5:09 pm EDT
Last Modified: 05/25/2022 5:09 pm EDT