Uninstalling Secure Remote Worker (SRW/Thinscale)


For campaigns/agents that are migrated to Citrix Workspace to connect into the VDI, they will no longer need Secure Remote Worker (SRW/Thinscale).  Process details how to remove SRW from their home systems.


  1. Right-click on the Start Menu and click on Search.

  2. In the lower left-hand corner, enter Control Panel in the box and press Enter or click on the Control Panel app.

  3. Click on Programs and Features.

  4. Click once on Secure Remote Worker to select it and then click on Uninstall.

  5. Click Yes confirming you want to uninstall SRW.

  6. The Preparing to remove screen will appear and run for a while.

  7. Click on Yes when the "Do you want to allow this app to make changes to your device?" appears.

  8. The "Please wait while windows configures SRW" screen will appear and run for a while.

  9. The Uninstalling Configuration screen will appear and run for a while.

  10. Once the SRW application is uninstalled, restart your PC afterward and then SRW is gone.

Revision History

Date Created: 10/20/2021 11:33 am EDT
Last Modified: 10/20/2021 11:34 am EDT