Troubleshooting Common Issues

Objective How to use Dual Monitor in Citrix. Instructions Launch your published Desktop. From inside the Citrix desktop, if you are already in a full-screen view, click on the black connection bar then click on Window to go into a wind...

Introduction Process details on how to connect to the Qualfon Guest Wi-Fi. Details A guest account must be set up by either our Service Desk or the Front Desk. Each company has different connection methods for its systems. If you have an always...

Introduction Process details on how to connect to the Qualfon Staff Wi-Fi. Details You need permission added to your Qualfon account by our Service Desk. In the lower right corner of your PC, locate the network icon. While not actively connecte...

Introduction Process details how to disable the WiFi adapter when working from home. Details From your home computer, go to the SEARCH  BOX and type CONTROL  PANEL . Then click on Network and Sharing Center . Click on Change adapter s...

Introduction Process details how to set up the headset and speakers on your computer when working from home. There are 2 sections:  Check Sound Settings Check Sounds Details Check Sound Settings With the headset that you have plug...

About this article One of the first things you need to do on your Windows PC is to check that it is running the most up to date version of the operating system. In this article, we are going to walk you through checking your operating system to ens...

Introduction Process details on how to find your PC's personal information. Additionally, we have a connection diagnostic that will check to see  if “your computer equipment is compatible with our requirements”. Please run the connection dia...

Introduction Below is a step-by-step guide to help you get started with your Logitech C270 HD webcam.  Details Unbox the webcam: Open the box and take out the webcam and the USB cable. Plug in the webcam: Connect the webcam to your computer usi...