Troubleshooting Common Issues

Articles

Configuring Dual Monitors in Citrix
Objective How to use Dual Monitor in Citrix. Instructions Launch your published Desktop. From inside the Citrix desktop, if you are already in a full-screen view, click on the black connection bar then click on Window to go into a wind...
Connecting to Qualfon Guest Wi-Fi
Introduction Process details on how to connect to the Qualfon Guest Wi-Fi. Details A guest account must be set up by either our Service Desk or the Front Desk. Each company has different connection methods for its systems. If you have an always...
Connecting to Qualfon Staff Wi-Fi
Introduction Process details on how to connect to the Qualfon Staff Wi-Fi. Details You need permission added to your Qualfon account by our Service Desk. In the lower right corner of your PC, locate the network icon. While not actively connecte...
Disabling the WiFi Adapter
Introduction Process details how to disable the WiFi adapter when working from home. Details From your home computer, go to the SEARCH  BOX and type CONTROL  PANEL . Then click on Network and Sharing Center . Click on Change a...
Headset & Speaker Setup
Introduction Process details how to set up the headset and speakers on your computer when working from home. There are 2 sections:  Check Sound Settings Check Sounds Details Check Sound Settings With the headset that you have p...
Resetting Forgotten Password - Qualfon Domain
Introduction Process tells you how to reset the Qualfon Domain Password when an employee has forgotten what it is.  If the employee knows what the password is and wants to update/change it proceed to the  Update Your Qualfon PW process. ...
Updating the Windows operating system
About this article One of the first things you need to do on your Windows PC is to check that it is running the most up to date version of the operating system. In this article, we are going to walk you through checking your operating system to ens...
Work at Home Equipment Requirements
Introduction As a Qualfon work from home remote employee, you will work with some of the world’s best brands to support customers with billing inquiries, account or product questions, service orders, troubleshooting and more – via phone...