Introduction
As a Qualfon work from home remote employee, you will work with some of the world’s best brands to support customers with billing inquiries, account or product questions, service orders, troubleshooting, and more – via phone, email, chat.
We have a few steps and minimum requirements like passing our Initial Systems Diagnostic (fun term for checking if “your computer equipment is compatible with our requirements”). Please take the below diagnostic to ensure your internet meets our business needs. If you find that you’re not compatible at any time during the tech checks, we are here to help you find ways to become compatible with our system.
Internet connectivity is very important, please take the connection diagnostic to ensure your internet meets our requirements for voice calls.
Please Note:
If you do not pass the internet diagnostic above, please take these simple steps:
- Please make sure you are not on Wifi, Hot Spot, Dial-up, or Broadband wireless which includes Satellite, 3G, 4G, 5G, LTE (Cellular).
- You may want to try again while having your computer hardwired via an ethernet cable to your router.
- Please ensure that no one else in your home is using the internet during this diagnostic.
- You may want to contact your Internet Service Provider to ensure you receive your full high-speed bandwidth and then test again.
Details
Minimum Work at Home Equipment Requirements:
- Windows Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible).
- Operating System – Windows 10 or above.
- Webcam must be available and operational.
- Minimum PC/Laptop Memory requirement is 4GB of RAM or greater.
- Processor/CPU must be a Dual Core with a minimum speed of 2 GHz.
- You'll need to have an installed and up-to-date Antivirus/Antispyware software loaded onto your PC:
- For Windows 10:
- Windows Defender – Comes pre-installed. Automatic Updates must be enabled.
- 3rd Party – Any other Antivirus/Antispyware software must have automatic updates enabled and may not be a “trial” version. Only updated and full-versioned Antivirus/Antispyware will be acceptable. The software may not be expired.
- For Windows 10:
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot.
- DSL or broadband is required.
- Home router with wired link to PC.
- Upload speed of 3 Mbps; Download speed of 16 Mbps.
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss.
- Latency under 100ms.
- USB headsets with noise-canceling microphones (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets, and gaming-style headsets are not approved.
- Must have an available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
- Only some Qualfon@Anywhere positions will require two monitors or a 32” or larger monitor.
- Depending on the client support, there may be additional IT Equipment requirements.
Qualfon requires the internet to be used for work-related purposes only during working hours; media streaming, Netflix, gaming, or other web usage by other members of the household may negatively impact your network’s performance.
Locating Personal PC's Information:
- From your home computer, go to the SEARCH BOX and type CONTROL PANEL.
- Next, find SYSTEM in the listing and click on SYSTEM.
- The following screen will appear:
- Take a screenshot by pressing the CTRL + ALT + PRT SC buttons at the same time.
- Paste, Ctrl V, the screenshot into either:
- An email and send it to your team leader’s work email address, copying yourself.
- A Word document (or other software) and print & deliver to your team leader.
Revision History
Date Created: 11/13/2020 12:18 pm EST
Last Modified: 06/20/2024 11:50 am EDT