Resetting Qualfon Domain Password If You Forgot It

Introduction

Process tells you how to reset the Qualfon Domain Password when an employee has forgotten what it is.  If the employee knows what the password is and wants to update / change it proceed to the Update Your Qualfon PW process.

Details

  1. Go to https://resetpw.qualfon.com.
  2. Click on Forgot Your Password.


  3. Enter your Username, choose QUALFONCENTER in the dropdown list, and enter the alpha/numeric characters in the Type the Captcha box.  Click Continue.



  4. You will be prompted to choose a method of proving your identity. Choose an option and click Continue.
    • If you don't see all of the methods on your screen it just means you didn't set that method up when registering/enrolling for self-service password reset functionality.  Refer to the Registering/Enrolling for Qualfon Password Reset Self Service process for more details.

      IMPORTANT:  Regardless of which method you choose you only have 5 minutes to finish this process.


    • For the Security Questions option:
      1. You must answer 2 security questions you entered upon registering the site.



      2. Proceed to Step 5 below.

    • For the Email Verification option:
      1. Select the email address you want the verification code to go to from the dropdown and then click on Continue.



      2. Enter the code you receive in the email into the box on this screen and click on Continue.

      3. Proceed to Step 5 below.

    • For the Duo Security option:
      1. Choose an authentication method on the Duo screen, most common is Send me a Push.



      2. Accept the Duo Push that is sent.
      3. Proceed to Step 5 below.

    • For the SMS Verification option:
      1. Select the mobile number you want the verification code to go to from the dropdown and then click on Continue.



      2. Enter the code you receive in the SMS text into the box on this screen and click on Continue.


      3. Proceed to Step 5 below.

  5. On the Reset Password screen, enter your old (current) password if you remember it.  If not, leave it blank.  Then enter a new password and confirm new password.  Please remember to follow the Password Policy Requirements as stated below.



  6. Once the password information is entered, click on Reset Password.
  7. If it is successful, the system will notify you in 2 ways:
    1. By a notifier.


    2. By email.

Revision History

Date Created: 12/08/2020 3:43 pm EST
Last Modified: 07/19/2021 2:17 pm EDT