Unlocking Qualfon Domain Account

Introduction

Process details how to unlock the Qualfon domain account if a person has attempted to log in too many times unsuccessfully.  Once the account is unlocked they can try to log in again, reset or update/change their Qualfon Domain password.

Details

  1. Go to https://resetpw.qualfon.com.
  2. Click on the Account Locked Out option.


  3. Enter your Username, choose QUALFONCENTER in the dropdown list, and enter the alpha/numeric characters in the Type the Captcha box.  Click Continue.


  4. You will be prompted to choose a method of proving your identity. Choose an option and click Continue.
    • If you don't see all of the methods on your screen it just means you didn't set that method up when registering/enrolling for self-service password reset functionality.  Refer to the Registering/Enrolling for Qualfon Password Reset Self Service process for more details.

      IMPORTANT:  Regardless of which method you choose you only have 5 minutes to finish this process.



    • For the Security Questions option:
      1. You must answer 2 security questions you entered upon registering the site. Click Continue.

      2. Proceed to Step 5 below.

    • For the Email Verification option:
      1. Select the email address you want the verification code to go to from the dropdown and then click on Continue.



      2. Enter the code you receive in the email into the box on this screen and click on Continue.



      3. Proceed to Step 5 below.

    • For the Duo Security option:
      1. Choose an authentication method on the Duo screen, the most common is Send me a Push.



      2. Accept the Duo Push that is sent.
      3. Proceed to Step 5 below.

    • For the SMS Verification option:
      1. Select the mobile number you want the verification code to go to from the dropdown and then click on Continue.



      2. Enter the code you receive in the SMS text into the box on this screen and click on Continue.


      3. Proceed to Step 5 below.

  5. On the Unlock Account screen, enter the characters you see on the screen into the box and click on Unlock Account.





  6. You'll receive a confirmation that the account has been unlocked.

Revision History

Date Created: 12/08/2020 3:44 pm EST
Last Modified: 12/08/2020 3:45 pm EST