New Employees Start Here

Work From Home Diagnostic Please test from your HOME PC, and not Citrix or a VPN 1 Wireless connections are not guaranteed by providers so if possible test using a wired connection. 2 Click the link below to d...

Introduction Process details on how to walk through signing into the Qualfon PC from the Out of the Box Experience (OOBE). Details When you power on your PC, the Start screen will vary . It may start by asking you to sign in with your work emai...

Introduction Some accounts may require additional authentication.  Process details on how to set up a security key. Details Navigate to https://go.qualfon.com/mfa on your computer’s web browser (MS Edge, Chrome, etc). Enter your Qualfon ...

Introduction This daily clock-in process applies to ALL US non-exempt employees regardless of which campaign they support.  This does NOT apply to agents outside of the United States. Details At the start of every shift, before performing any wo...

Introduction The following page contains instructions for how to install the Windows App, allowing you to connect to a Qualfon VDI. Details Visit the Microsoft Store on your computer and download the 'Windows App' (then proceed to Step 3) or v...