Articles
First Time Login for New Hires using VPN & Qualfon PCs
Introduction This process is to be used for a New Hire logging in for the FIRST Time ONLY , OR if you are logging into a replacement PC for the FIRST Time. This is NOT for any Work at Home Agents if you've already si...
Logging into Qualfon VPN
Introduction How to log into the Qualfon VPN through Cisco AnyConnect and authenticating via MS Authenticator. Details Double-click on the “ Cisco AnyConnect ” icon on your desktop, or in the lower right corner near the time/date, th...
Register on MS Authenticator
Introduction Process details on how to register an account on MS Authenticator. MS Authenticator is a multifactor authentication app. NOTE : If you are getting a new device, REGISTER THE NEW DEVICE FIRST and proceed below to...
Enrolling a New Device & Removing Old Device in MFA
Introduction Process details how a person can enroll/register a new device with MS Authenticator and then remove their old device. This process will only work if you have both the old and new device. Details If you are getting a new device,...
Manually Add an Account to MS Authenticator
Introduction If your camera cannot capture the QR code, you can manually add your account information to the Microsoft Authenticator app for two-factor verification. The codes provided for your accounts aren't case-sensitive and don't requi...