First Time Login for New Hires using VPN & Qualfon PCs


This process is to be used for a New Hire logging in for the FIRST Time ONLY, OR if you are logging into a replacement PC for the FIRST Time.  This is NOT for any Work at Home Agents if you've already signed into this PC before. You would follow this link.


  1. Power on the Qualfon PC and it will load the following screen:

  2. Press Ctrl + Alt + Delete and click OK:

  3. This login screen will appear:

  4. Click on the icon in the bottom right that looks like 2 PC screens next to each other and it will open Cisco AnyConnect:  

  5. Manually re-type inside Cisco AnyConnect and click Connect.  Enter your Qualfon username and password.
     NOTE:  You will be sent a DUO Push to your mobile device to authorize the login..

  6. After allowing, or approving, the DUO push on your mobile device, accept the Qualfon agreement.

  7. This login screen will appear and you'll see a 2nd icon with 2 PC screens in the bottom right corner, one with an ‘X’ showing as the option to disconnect. Now that we are connected to the Qualfon network, sign in with the same Qualfon username and password under ‘Other User’.

  8. After signing in and the desktop loads, visit the bottom right corner and open the Cisco AnyConnect icon.

  9. Click on ‘Disconnect’ and change the VPN option to 1: and click ‘Connect’ again.

  10. Select the dropdown next to “Group” and choose 2:  Qualfon-SSO, then click OK.

  11. Enter your Qualfon password at the prompt and either press Enter or click on Log in.

  12. DUO will now display a code on your screen as well as on your mobile device:

  13. Enter that code into your mobile device to authenticate:

  14. Click Verify and accept the Qualfon agreement.

  15. You are now connected to the Qualfon network and can proceed accordingly. Reminder, these instructions are only to be used the very first time you log into the Qualfon VPN on a Qualfon PC.  You'll log in normally from here on out, per the Logging into Qualfon VPN via Cisco AnyConnect process.

Revision History

Date Created: 01/09/2023 2:10 pm EST
Last Modified: 01/09/2023 2:11 pm EST