New Articles

  1. Casselberry, FL - Option 2

    Details Page contains the QR Code to use for the Casselberry, FL (Orlando) site AND Option 2 in returning equipment. ONLY Use this QR Code, IF you are associated with/reported to the Casselberry, FL (Orlando)  site, and have the Original Box ...
  2. Harlingen & San Antonio, TX and Coeur d'Alene, ID - Option 2

    Details Page contains the QR Code to use for the  Harlingen, TX /   San Antonio, TX / Coeur d'Alene , ID (Post Falls, ID)  sites  AND Option 2 in returning equipment. ONLY Use this QR Code, IF you are associated with/reported to the Harling...
  3. Intune PC Setup

    Introduction Process details walk through signing into the Qualfon PC from the Out of the Box Experience (OOBE). For more information on Intune's role at Qualfon, see here . Details When you power on your PC, the Start screen will vary ...
  4. Webcam Setup

    Introduction Below is a step-by-step guide to help you get started with your Logitech C270 HD webcam.  Details Unbox the webcam: Open the box and take out the webcam and the USB cable. Plug in the webcam: Connect the webcam to your computer usi...
  5. How to use Approved Backgrounds

    Introduction The following page contains steps needed when using a background image for Teams.  Details NOTE:  Agents are limited as to what backgrounds they can use.  They can use the background blur and any default backgrounds listed. Cha...
  6. Chat Screen

    Introduction The Chat section is part of the application where you can send a message to another person or group. NOTE :  Depending on your permissions you may not be able to perform certain functions listed below. Details This is the feature ...
  7. Home and Teams Screen

    Introduction Below is an overview of the Teams screen. Details Home Screen Once you've logged into Teams , you will be taken to the “Teams” or "Chat" screens. On the left, you will see a “toolbar” which has various options for what you can ...
  8. Activity Screen

    Introduction The Activity Screen shows a running history of everything that has happened in the channels that are in your Teams list. This shows the types of items you may see: Details The right side lists who you interacted with, the interac...
  9. Downloading Software from Company Portal

    Introduction Process details how employees can install company-approved software from the Company Portal app. NOTE : Company Portal is only installed on Intune-joined Qualfon machines. Details Click on the Start Menu/ Windows icon  on the bott...
  10. Report Spam or Phishing Emails via Report Message

    Introduction The Report Message add-in works with Outlook to allow you to report suspicious messages to Microsoft as well as manage how your Microsoft 365 email account treats these messages. Messages that your Microsoft 365 email account marks as...