New Articles

  1. Web Mail Setup

    Introduction Process details how employees can get into their Outlook mail from other computers via the web mail link. Details Open a browser and go to https://outlook.office.com   This login screen will appear. Enter your email address, i.e. ...
  2. Enrolling a New Device & Removing Old Device in MFA

    Introduction Process details how a person can enroll/register a new device with MS Authenticator and then remove their old device.  This process will only work if you have both the old and new device. Details If you are getting a new device, REG...
  3. Register on MS Authenticator

  4. Manually Add an Account to MS Authenticator

    Introduction If your camera cannot capture the QR code, you can manually add your account information to the Microsoft Authenticator app for two-factor verification. The codes provided for your accounts aren't case-sensitive and don't require space...
  5. Register on MS Authenticator

    Introduction Process details on how to register an account on MS Authenticator.  MS Authenticator is a multifactor authentication app.   NOTE :   If you are getting a new device, REGISTER THE NEW DEVICE FIRST and proceed below to step 2. Remove...
  6. Logging into Qualfon VPN

    Introduction How to log into the Qualfon VPN through either Cisco AnyConnect or Cisco Umbrella and then authenticating via MS Authenticator. Details Double-click on the Cisco AnyConnect or Cisco Umbrella icon on your deskto...
  7. Connecting to Windows App VDI

    Introduction Process details how Work@Home Agents are to log into the Qualfon Windows App VDI.  If you need to install the Windows App refer to the  Windows App Install For VDI  process. Details Click on the  Windows App from either the taskb...
  8. Resetting Qualfon Domain Password If You Forgot It

    Introduction Process tells you how to reset the Qualfon Domain Password when an employee has forgotten what it is.  If the employee knows what the password is and wants to update / change it proceed to the Update Your Qualfon PW process. Details...
  9. Connecting to Qualfon Guest Wi-Fi

    Introduction Process details on how to connect to the Qualfon Guest Wi-Fi. Details A guest account must be set up by either our Service Desk or the Front Desk. Each company has different connection methods for its systems. If you have an always...
  10. Connecting to Qualfon Staff Wi-Fi

    Introduction Process details on how to connect to the Qualfon Staff Wi-Fi. Details You need permission added to your Qualfon account by our Service Desk. In the lower right corner of your PC, locate the network icon. While not actively connecte...