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Introduction Process details how employees can install company-approved software from the Company Portal app/program. NOTE : Company Portal is an app/program that is only installed on Intune-joined Qualfon machines. Details Click on the Star...
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Last Updated: 12/08/2023
in Applications Outlook (OWA) Introduction Process details how employees can get into their Outlook mail from other computers via the web mail link. Details Open a browser and go to https://outlook.office.com This login screen will appear. Enter your email address, i.e. ...
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Last Updated: 12/08/2023
in Applications Teams Introduction The following page contains steps needed when using a background image for Teams. Details NOTE: Agents are limited as to what backgrounds they can use. They can use the background blur and any default backgrounds listed. Chang...
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Last Updated: 12/08/2023
in Applications Teams Introduction The Chat section is part of the application where you can send a message to another person or group. NOTE : Depending on your permissions you may not be able to perform certain functions listed below. Details This is the feature ...
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Last Updated: 12/08/2023
in Applications Teams Introduction Below is an overview of the Teams screen. Details Home Screen Once you've logged into Teams , you will be taken to the “Teams” or "Chat" screens. On the left, you will see a “toolbar” which has various options for what you can ...
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Last Updated: 12/08/2023
in Applications Teams Introduction The Activity Screen shows a running history of everything that has happened in the channels that are in your Teams list. This shows the types of items you may see: Details The right side lists who you interacted with, the interac...
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Last Updated: 12/08/2023
in Applications Outlook (OWA) Introduction The Report Message add-in works with Outlook to allow you to report suspicious messages to Microsoft as well as manage how your Microsoft 365 email account treats these messages. Messages that your Microsoft 365 email account marks as...
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Last Updated: 09/30/2025
in New Employees Start Here Introduction This page explains how to install the Windows App to access a Qualfon Virtual PC (VDI). NOTE : If the Windows App requires an update, follow the How to Check for Updates to Windows App VDI process. Details Visit the Microsoft St...
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Last Updated: 06/17/2025
in Return Codes
Details Page contains the QR Code to use for the Highland Park, MI & Johnstown, PA sites AND Option 2 in returning equipment. ONLY Use this QR Code IF you are associated with/reported to the Highland Park, MI, or Johnstown, PA sites, and...
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Last Updated: 12/18/2024
in New Employees Start Here Introduction Some accounts may require additional authentication. Process details on how to set up a security key. Details Navigate to https://go.qualfon.com/mfa on your computer’s web browser (MS Edge, Chrome, etc). Enter your Qualfon ...