Introduction
Page details what channels within Agent / Rocket Chat and how to create channels.
Details
Channels
Public channels (also called channels for short) are for conversations that are open to your entire team. A channel can be joined by anyone on your team.
Channels make it easy to find what’s going on with your team. New team members can join a channel and read all the information previously shared by other users. We will be using our Agent Channels for Operations Support – if our Agents will be needing assistance from Supervisors, Trainers or from Quality Management Team.
Channel Creation
- Operations will not be able to create “Channels”.
- All Channels to be created must be approved by the Operations Management and Tech Team.
- All Channels will be created by Tech Team and default channels are going to have Moderators and Admins.
Revision History
Date Created: 12/08/2020 1:38 pm EST
Last Modified: 12/08/2020 1:47 pm EST