Popular Articles

  1. Headset & Speaker Setup

    Introduction Process details how to set up the headset and speakers on your computer when working from home. There are 2 sections:  Check Sound Settings Check Sounds Details Check Sound Settings With the headset that you have plug...
  2. Configuring Dual Monitors in Citrix

    Objective How to use Dual Monitor in Citrix. Instructions Launch your published Desktop. From inside the Citrix desktop, if you are already in a full-screen view, click on the black connection bar then click on Window to go into a wind...
  3. Updating the Windows operating system

    About this article One of the first things you need to do on your Windows PC is to check that it is running the most up to date version of the operating system. In this article, we are going to walk you through checking your operating system to ens...
  4. Resetting Qualfon Domain Password If You Forgot It

    Introduction Process tells you how to reset the Qualfon Domain Password when an employee has forgotten what it is.  If the employee knows what the password is and wants to update / change it proceed to the Update Your Qualfon PW process. Details...
  5. Unlocking Qualfon Domain Account

    Introduction Process details how to unlock the Qualfon domain account if a person has attempted to log in too many times unsuccessfully.  Once the account is unlocked they can try to log in again,  reset or  update/change their Qualfon Domain pas...
  6. Disabling the WiFi Adapter

    Introduction Process details how to disable the WiFi adapter when working from home. Details From your home computer, go to the SEARCH  BOX and type CONTROL  PANEL . Then click on Network and Sharing Center . Click on Change adapter s...
  7. Register on MS Authenticator

  8. Troubleshooting Common QNect Issues

    Introduction Page lists common issues experienced with QNect and how to solve them. Details How do I get help to unlock my account or remember my password?  If you have set up password self-service for the Qualfon Domain, per the How to Regi...
  9. How to Connect by Account

  10. Updating / Changing Your Qualfon PW

    Introduction This process will assist you in updating / changing your Qualfon domain password.  This is if you know what your current password is.  If you don't know your current password then proceed to Resetting Qualfon Domain Password If You Fo...