Popular Articles

  1. Configuring Dual Monitors in Citrix

    Objective How to use Dual Monitor in Citrix. Instructions Launch your published Desktop. From inside the Citrix desktop, if you are already in a full-screen view, click on the black connection bar then click on Window to go into a wind...
  2. Updating the Windows operating system

    About this article One of the first things you need to do on your Windows PC is to check that it is running the most up to date version of the operating system. In this article, we are going to walk you through checking your operating system to ens...
  3. Enrolling a New Device & Removing Old Device in MFA

    Introduction Process details how a person can enroll/register a new device with MS Authenticator and then remove their old device.  This process will only work if you have both the old and new device. Details If you are getting a new device, REG...
  4. Disabling the WiFi Adapter

    Introduction Process details how to disable the WiFi adapter when working from home. Details From your home computer, go to the SEARCH  BOX and type CONTROL  PANEL . Then click on Network and Sharing Center . Click on Change adapter s...
  5. Unlocking Qualfon Domain Account

    Introduction Process details how to unlock the Qualfon domain account if a person has attempted to log in too many times unsuccessfully.  Once the account is unlocked they can try to log in again,  reset or  update/change their Qualfon Domain pas...
  6. Resetting Qualfon Domain Password If You Forgot It

    Introduction Process tells you how to reset the Qualfon Domain Password when an employee has forgotten what it is.  If the employee knows what the password is and wants to update / change it proceed to the Update Your Qualfon PW process. Details...
  7. Troubleshooting Common QNect Issues

    Introduction Page lists common issues experienced with QNect and how to solve them. Details How do I get help to unlock my account or remember my password?  If you have set up password self-service for the Qualfon Domain, per the How to Regi...
  8. Updating / Changing Your Qualfon PW

    Introduction This process will assist you in updating / changing your Qualfon domain password.  This is if you know what your current password is.  If you don't know your current password then proceed to Resetting Qualfon Domain Password If You Fo...
  9. Register on MS Authenticator

  10. Change Password Using Self-Service

    Introduction DD Domain ID Self-Service capabilities were incorporated into the Qualfon Self Service portal. Process details how employees can change their own DD Domain password when needed.  Employees must know what the current old password is to ...