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Introduction Process details how to set up the headset and speakers on your computer when working from home. There are 2 sections: Check Sound Settings Check Sounds Details Check Sound Settings With the headset that you have p...
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Last Updated: 12/09/2020
in Applications QClock Introduction QClock is a new timekeeping application that allows agents to accurately track and manage their time. This page will help you Important features of QClock include: Tracks time spent on all/single activities within any given shifts. ...
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Introduction This process is to be used for a New Hire logging in for the FIRST Time ONLY , OR if you are logging into a replacement PC for the FIRST Time. This is NOT for any Work at Home Agents if you've already si...
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Objective How to use Dual Monitor in Citrix. Instructions Launch your published Desktop. From inside the Citrix desktop, if you are already in a full-screen view, click on the black connection bar then click on Window to go into a wind...
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About this article One of the first things you need to do on your Windows PC is to check that it is running the most up to date version of the operating system. In this article, we are going to walk you through checking your operating system to ens...
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Introduction Process details how to disable the WiFi adapter when working from home. Details From your home computer, go to the SEARCH BOX and type CONTROL PANEL . Then click on Network and Sharing Center . Click on Change a...
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Last Updated: 08/17/2023
in W@H Citrix Workspace Introduction Process details how Work@Home agents can download and install the latest version of Citrix Workspace to their personal home systems. Details Go to this link to obtain the latest version of Citrix Workspace: Citrix Link Click on t...
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Introduction Process details how to unlock the Qualfon domain account if a person has attempted to log in too many times unsuccessfully. Once the account is unlocked they can try to log in again, reset or update/change their Qua...
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Introduction Process details how to setup SIP & log into Avaya One-X Communicator. Details Double click on the Avaya One-X Communicator icon on the desktop. Avaya may try to Auto-discover settings. Leave all options unchecked ...
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Introduction Process details how to setup H323 and log into Avaya One-X Communicator. Details Double click on the Avaya One-X Communicator icon on the desktop. Avaya may try to Auto-discover settings. Leave all options unchecked o...